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The present sale terms (hereinafter "General Terms") regulate the sell of products marketed by www.7camicie.com website. All product purchase contracts between the Vendor and the Customer processed via www.7camicie.com website and according to procedures there indicated, will be governed by the present General Terms.
1. The contract between 7camicie and the Customer shall be considered concluded with acceptance, even if only partial, of the order by Ottimo S.r.l., which reserves the right, at its sole discretion, to accept the order. The acceptance is deemed to be implicitly given save as otherwise communicated in a whatsoever manner to the Customer. By ordering through the various procedures provided, the Customer acknowledges to have carefully examined the whole information provided during the purchase procedure, and to accept in full the general terms and the conditions of payment as set forth hereafter.
2. If the Customer is an end consumer (i.e. an individual who buys the goods for purposes not related to his professional activities), once the online purchase is closed, he shall print or otherwise save an electronic copy of the procedure, and, at any rate, keep a copy of these general terms, as provided by para. 3 and 4 of the Legislative Decree (hereinafter "LD") 185/1999 on mail-order sales.
3. It is excluded any right for the Customer to be compensated for the damage, as well as any contractual or extra contractual responsibility for direct or indirect damages to persons and/or things, caused by non-acceptance, even partial, of an order.
1. The Customer can only purchase the products which can be found in 7camicie electronic catalogue as at the time of forwarding the order and which can be seen online at www.7camicie.com, as described in the respective information cards. The technical information included on www.7camicie.com website faithfully reproduces those of the goods in the catalogue. 7camicie therefore reserves the right to change the technical information of products, without needing to provide any notice. It is understood that the picture which comes with the description card of each product can be not fully correspondent with its features, but can differ in the colour, the sizes, the additional products which can be found in the picture. All purchase support information (Glossary, Guide to the purchase, etc.) are intended as mere material for general information, not referring to the real characteristics of a single product.
2. The correct receipt of the order is confirmed by 7camicie by email. The email will be sent to the email address provided by the Customer. Such confirmation will contain the Date and the Hour of the order’s receipt and a "Customer Order Number" to be used in any subsequent communication with 7camicie. The message will report all the data indicated by the Customer, who shall check their correctness and give notice in good time of any amendments, in compliance with the procedure described in this document. The Customer can verify the status of its order by accessing to its private access area at the entry "Order status".
3. In the case of non-acceptance of the order, 7camicie ensures timely notification to the Customer.
4. All prices appearing on the website are construed as retail prices, not inclusive of any custom clearance for deliveries in non EU countries. 7camicie reserves the right to change prices at any time, without giving any prior notice. In the event of an incorrect price is published and/or clearly insignificant, for whatever reason (error in our systems, human error, etc.), the order will be cancelled, even if there has been an initial validation.
5. At the moment of the order, available product amount is viewable on www.7camicie.com website. Since the simultaneous access of many Customers and the possibility of simultaneous "online" orders affect product availability, 7Camicie does not guarantee the certainty of allocation of merchandise.
6. For certain products, subject to price promotions, 7Camicie reserves the right to accept orders by reducing their quantities, upon notice and acceptance by the Customer, failing which the order shall be deemed cancelled.
Credit Card
In the event of payment by Credit Card, the handling bank will complete the online transaction authorizing payment of the purchased amount only. The amount relating to the dispatched goods will be charged on the Customer’s credit card at the moment of the actual emission of the ordered goods.
All Credit Cards from Visa and MasterCard circuits are accepted.
In the event of order cancellation, be it by the customer or by Ottimo s.r.l, it is the latter who will register the cancellation of the transaction and the disengagement of the amount committed.
The order may be cancelled when it is not yet shown to be in execution process. The status of an order is clearly visible and tracked down by checking the “Order Status” panel and is no longer voidable if the panel indicates “Order in process”. The timing of disengagement of the cancelled order amounts depends exclusively on the banking system, as it varies from card to card, and can be up to the natural expiry date ( 24days from authorisation date).
When a transaction cancellation has been requested, Ottimo s.r.l. is dispensed from any responsibility for eventual direct or indirect damages caused by Banking system delayed-release of the amount.
In order to avoid the expiration of the authorization of the transaction (24 days) and in the event that the Customer's order continues to remain open after the 23rd day from the date of submission, Ottimo Srl shall debit the Customer’s credit card with the attributable amount, even though such debit will be in advance of the physical delivery of the goods.
Ottimo s.r.l. reserves the right to require supplementary information from the customer such as a land line phone number or copies of Personal documents proving ownership of the credit card used to purchase goods. In the absence of the required documentation Ottimo s.r.l. reserves the right to decline the order.
At no time during the purchasing process Ottimo s.r.l will acquire information related to the buyer’s Credit Card, as all data is typed directly on the handling bank’s web page (with high security systems). Since no data is transmitted, there is no possibility for this same data to be intercepted. Ottimo s.r.l. does not store or maintain any archives or data containing customer’s credit cards and in no event shall Ottimo s.r.l. be held responsible for any fraudulent or improper use of credit cards by third parties during the payment of products purchased at www.7camicie.com.
Prepaid Credit Cards
In case of purchase with a Prepaid Credit Card, the customer inserts the card’s identification numbers; simultaneously upon concluding the online transaction the banking institution of reference will authorise only the commitment related to the purchase being concluded. The total sum related to the dispatched products will be charged on the Customer’s credit card at the moment of the actual emission of the ordered goods.
In the event of order cancellation, be it by the customer or by Ottimo s.r.l, it is the latter who will register the cancellation of the transaction and the disengagement of the amount committed.
The order may be cancelled when it is not yet shown to be in execution process. The status of an order is clearly visible and tracked down by checking the “Order Status” panel and is no longer voidable if the panel indicates “Order in process”. The timing of disengagement of the cancelled order amounts depends exclusively on the banking system, as it varies from card to card, and can be up to the natural expiry date ( 24days from authorisation date).
When a transaction cancellation has been requested, Ottimo s.r.l. is dispensed from any responsibility for eventual direct or indirect damages caused by Banking system delayed-release of the amount.
At no time during the purchasing process Ottimo s.r.l will acquire information related to the buyer’s Credit Card, as all data is typed directly on handling bank’s own web page (with high security systems). Since no data is transmitted, there is no possibility for this same data to be intercepted. Ottimo s.r.l. does not store or maintain any archives or data containing customer’s credit cards and in no event shall Ottimo s.r.l. be held responsible for any fraudulent or improper use of credit cards by third parties during the payment of products purchased at www.7camicie.com.
PayPal
In case of purchase through the PayPal payment method, at the end of the order the Customer is directed to the PayPal login page.
The amount of the order is charged to the PayPal account at the time of the placing the order.
In case of cancellation of the order either by the Customer or by Ottimo S.r.l., the amount will be refunded to the Customer's PayPal account.
The cancellation is possible until the moment in which it is not yet in stock preparation. The order status is clearly visible in the "Order status" area and is no longer voidable if the indication "In progress" is present.
Once the transaction is cancelled, Ottimo S.r.l. cannot, in any way, be held responsible for any direct or indirect damage deriving from delay or failure of releasing the order amount by PayPal.
At no time during the purchase process is Ottimo S.r.l. able to know Customer credit card information. Since there is no data transmission, there is no possibility for this data to be intercepted. No archive of Ottimo S.r.l. contains, or maintains such data. For every transaction made with PayPal account, the Customer will receive a confirmation email from PayPal.
Purchase procedures
The voucher can only be purchased on the page www.7camicie.com. Once the voucher has been purchased, it will be sent to the recipient email address indicated by the purchaser with an activation code for its crediting and use. The recipient should have an email address and Internet connection. Ottimo S.r.l. reserves the right to amend the following conditions at its sole discretion and without notice.
Terms of use
The Voucher could have a variable expiry date, according to the commercial conditions agreed by the Customer at the time of purchasing it.
The Voucher could be fragmented and used to submit more than one order, amounting to more of the total Voucher monetary value.
The Voucher is not transferable, shall only be used to purchase products on www.7camicie.com website and can not be converted into cash or use to purchase other vouchers.
In the event of a order amounting to more than the monetary value of the Voucher, the difference shall be paid to confirm the order, selecting a payment method among those available.
The right of withdrawal shall not be applied to the purchase of Vouchers. The right of withdrawal is ensured to the recipient of the Voucher, if he is in possession of the characteristics required by law.
Ottimo S.r.l. cannot be held responsible for any theft of Voucher or for the fraudulent use of the same.
Ottimo S.r.l. cannot be held responsible for any loss or wrong use of the activation code related to the Voucher.
Vouchers can be accumulated with other discounts and promotions on the website and also with other vouchers.
Online transactions carried out by Credit Card take place directly on the Bank’s website, passing through a Secure Server which implements the SSL (SecureSocketALayer) protection system. This protocol, licensed by VeriSign, allows to communicate in a planned modality in order to avoid interception, modification or falsification of information.
Ottimo s.r.l. is not aware of the data of Credit Cards used by its customers.
Ottimo S.r.l. can only accept orders with delivery in the European territory.
For every order placed on www.7camicie.com, Ottimo S.r.l. will issue an invoice for the purchased products. For the issue of the invoice, information provided by Customer during the order will be authentic. Once the invoice has been issued, no modification of the same will be possible.
The shipment expenses shall be borne by the Customer and are explicitly highlighted at the time of entering the order. Payment of goods by the Customer will be made by means of the method selected at the time of placing the purchase order. No further fees or commission is due to Ottimo S.r.l.; any custom clearance for deliveries in non EU countries is borne by the end Customer.
The delivery of goods ordered is meant to the apartment floor up to 30Kg weight.
The goods travel with packaging realized by the producer or in cardboard boxes properly sealed.
The delivery times of purchased goods shall be considered merely indicative and amount to approximately 8-10 days.
The same may change for reasons of force majeure or because of traffic and road conditions in general or by act of the authority. The delivery, unless otherwise agreed in writing, shall take place from 9.00 to 13.00 and from 14.00 to 18.00 daily, except holidays, from Monday to Friday.
No responsibility can be attributed to the company Ottimo S.r.l. in case of delay in the fulfillment of the order or delivery of goods ordered.
Upon delivery of the goods by the courier, the Customer is required to check:
- that the number of packages delivered corresponds to what is indicated on the invoice;
- that the packaging is not damaged, wet or otherwise altered.
Possible damages to the packaging and/or the goods, or the non-correspondence of the number of items or of the indications, must be immediately notified to the courier by writing "goods accepted under reserve" on the proper delivery document and the notification has to be confirmed, within 8 days from the date of the claim, via registered letter with advice of delivery to the courier, which address is written in the delivery note. In the specific case of damaged package, write "withdrawal with reserves because the package is damaged". It is also required opening a file to Ottimo S.r.l., by sending an email to the addresses indicated in the Contacts section.
Once the delivery note of the forwarder has been signed, the Customer could not complain anymore about the external peculiarities of the delivered goods.
Even if the packaging is intact, the goods must be checked within eight days from the receipt.
Any hidden defects must be reported in writing by registered letter with acknowledgment of receipt to the courier, whose address is explained on the accompanying document.
It is also required opening a practice at fault Ottimo S.r.l., by sending an email to the addresses in the Contacts section.
Any complaint relating to products delivered that does not meet the criteria specified above will not be taken into consideration. For each declaration, the Customer assumes full responsibility for his statements.
Delivery costs are clearly indicated on the item and are based on a weight/volume ratio, previously agreed with the selected courier. Where possible, delivery costs can be accumulated. If the weight/volume ratio increases proportionally with the number of products purchased, delivery costs for more products are summed up. Ottimo S.r.l. reserves the right to vary delivery costs, without any notice, with the change of the conditions of use and contracts with couriers. From time to time, Ottimo S.r.l. could launch sales campaigns with free delivery costs, without prejudice to Ottimo S.r.l. ability to require a contribution to the Customer for packaging and transport expenses.
1. According to art. 64 of the LD no. 206/2005, if the Customer is a consumer (i.e. an individual who buys the goods for purposes not related to his professional activities, not specifying a VAT number in the order form sent to Ottimo S.r.l.) has the right to withdraw from the purchase contract for whatsoever reason, with no need to provide justifications for it and with no penalties, apart from what specified at the following point 3.
2. In order to exercise such a right, the Customer shall follow the Return Procedure included in the FAQ section "What are the procedures for returned goods". Returned goods shall be accompanied by a duplicate paper note containing the return authorization number, one copy inside and one copy outside the package. The goods shall be shipped to Ottimo S.r.l. within 10 working days from the authorization, at the following address:
7camicie Shop Online
Magazzino A2
Laziale Distribuzione SPA
Via Ardeatina, 2491
00040 Santa Palomba (RM)
Italy
3. The right of withdrawal is in any case subject to the following conditions:
4. Ottimo S.r.l. will refund the Customer the full amount paid as quickly as possible and in any case within thirty (30) days of receiving returned goods , upon receipt of the notice of withdrawal by the customer and by following the transfer procedure of the amount charged to credit card or by bank transfer. In this last case, it will be cure of the Customer to timely provide the banking details for the reimbursement (ABI - CAB - Current account-SWIFT of invoice holder).
5. The entirety of the goods is the essential condition to exercise the right of withdrawal (packaging and/or its content) if Ottimo S.r.l. ensures:
that the damage of the product is due to reasons not related to its shipment;
a dirty state of the product due to its use, compromising the entirety.
Transportation costs and related risks for returning are entirely at Customer's charge. The return of products that are damaged or deteriorated will not be accepted by Ottimo S.r.l. and will be returned to sender with the burden of shipment costs. In the case of forfeiture of the right of withdrawal, Ottimo S.r.l. will return to sender the purchased item, charging shipping costs to the Customer.
All products marketed by Ottimo S.r.l. are covered by a conventional warranty of the manufacturer as per Italian LD no. 24/02. To make use of warranty support, the Customer has to keep the invoice (or the Document of Transportation), received along with the items purchased. Customer can always download from www.7camicie.com website all the invoices related to his purchases, through the private area on the website.
Personal data gathered during processing of the order are collected by Ottimo S.r.l. and maintained on computerized systems to comply with obligations arising from the agreement settled with the Customer and in no case and under no title will be released to third parties. Ottimo S.r.l. guarantees to its Customers the respect of rules on the processing of personal data covered by the Privacy Code under LD 196, 30.06.03. Holder of personal data is Ottimo S.r.l.,Via Del Corso 101 Rome (RM) Italy, having as representative the actual legal delegate, saved the nomination of a responsible person as per art. 29 of LD no. 196/2003.
The Customer has the right, at any time, to revoke permission to treat his personal data previous written notice to be sent to the legal seat of Ottimo S.r.l. The Customer, who states to have received information according with art. 13 and related rights, in compliance with art.7 of LD no.196/2003, has the right to access his personal data according to the procedures established by law. Marketing communications will be sent only with the explicit consent of the Customer issued along with the authorization to the processing and sending of online registration form.
Any complaint shall be submitted to Ottimo S.r.l., Via Del Corso 101, 00186 ROME, Italy.
The sales contract between the Customer and Ottimo S.r.l. is stipulated in Italy and governed by Italian Law. For the solution of civil and criminal litigation arising from the conclusion of the present contract of sale at a distance, if the Customer is a consumer, the local jurisdiction is that of the reference Court of his town of residence; in all other cases, the local jurisdiction is the Court of Rome.
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