100 days satisfaction or money back guarantee thanks to the procedure of Easy Return of goods
Aren’t you fully satisfied with your order? No problem: you have 100 days to ask for returning your goods through the procedure Easy Return, the service that 7camicie offers to its online customers to return goods in a few easy steps.
Returns from European Union countries
You can decide to return free of charge any product purchased on 7camicie.com within 100 days from the delivery date. That's how:
Please login (username / password) to your private area and follow the wizard:
- Select the product or products to return by the orders history and details of the section "my account”;
- Tell us the reason for your return in order to help us improve the quality of the service we offer.
- Fill in the fields required for the creation of the return request with your personal data and choosing a date among those that are available to schedule the pickup of the package through the courier.
Next steps
- If you paid for your order by bank transfer, enter the coordinates of your bank account required for the reimbursement.
- Click on “send the request for returning goods”
- Once the request of returning goods is authorized (usually within 24 hours) you'll get a RMA number (return authorization code) to put on the package.
- Wait for the arrival of the courier on the date you indicated. Collections are made from Monday to Friday in the time period between 09.00 am and 6.00 pm.
Returns from Extra European Union countries
You can decide to return any product purchased on 7camicie.com within 100 days from the delivery date. That's how:
- Enter the "Order history and details" section of your account: select the product or products to return.
- Tell us the reason for your return and Click on “send your return request”
- Once the request of returning goods is authorized, you'll get a RMA number to put on the package.
- Send the package to:
7camicie – Shop Online - Magazzino A2
Laziale Distribuzione SPA - Via Ardeatina, 2491 - 00040 Santa Palomba (RM) – Italia
We remind you that transport costs for the return of goods shall be borne directly by the customer.
Reimbursement Mode
After receiving the product/s and having carried out the necessary checks on the status of the product, 7camicie will reimburse the amount by transfer of the amount charged on the Credit Card, on the PayPal account or by bank transfer. In the latter case, be sure you promptly provide the bank details on which you want to obtain the reimbursement (Cod. ABI - CAB – Bank Account-SWIFT of the invoice holder).
The reimbursement time can range from 10 to 20 working days from the moment when 7camicie receives the goods in its warehouse.
Right of withdrawal
Under article. 64 et following articles of the Legislative Decree no. 206/2005, if the Customer is a consumer (i.e. is a natural person who buys goods for purposes not related to his professional activity, that is he does not purchase by indicating in the order form to Ottimo s.r.l. a reference of VAT number), he has the right to terminate the purchase contract for any reason, without penalty and except as indicated in the following point.
The right of withdrawal is subject to the following mandatory conditions: he right is applied to the product purchased in its entirety; it is not possible to exercise the withdrawal only on part of the product purchased.
The purchased good must be returned intact and in the original package, complete in all its parts (including packaging and documentation); except in the case of faulty or defective garments. It is not allowed to make the change of size or of model of the purchased.
